As a company that prides itself in obtaining and utilizing customer feedback for product and service development, we wanted to share with you a selection of recent questions some of our customers have been asking, as well as their associated answers.
These questions have been asked throughout various customer communication forums – from our weekly webinars to email inquiries, online/virtual meetings or phone conversations with our account representatives.
Who controls content or inputs content (documents, call lists, etc.) into the NaviGate Prepared system?
Only users with administrative access can put information into NaviGate Prepared. System users can be listed as either”administrative,” meaning they have full access to input/edit information or”view-only,” meaning they can only view content within the system, but cannot edit or change it. Initially, our team can help you get your NaviGate Prepared site set-up/content entered through our OnSite Implementation Service.
How long does it take to do the OnSite Implementation Service?
The length of the OnSite Implementation Service process really depends on the size of the school/district. On average, our team can complete most school buildings in approximately 1 day so a good rule of thumb is 1 day per building. Larger high schools and/or career centers may take anywhere from 1-3 days.
Can I mass import contacts from a document into a call list?
Currently, you can only manually add new contacts or users into a call list. Contacts cannot be mass imported.
Can I access NaviGate Prepared if the Internet goes out?
Unfortunately, if your Internet isn’t connected or working properly, you will not be able to access your NaviGate Prepared site. However, you may access a selection of NaviGate Prepared’s features by using a mobile browser with cell service. Additionally, you will still be able to utilize the NaviGate Flipcharts mobile app without an Internet connection.
Can I notify parents in the event of an emergency through NaviGate Prepared?
No, NaviGate Prepared is not used as a notification means for parents during an emergency.
Do I need to log in to NaviGate Prepared daily or how often do I need to be in the site?
You do not need to log in to NaviGate Prepared daily, but frequent logging is recommended to ensure your safety information is current and up-to-date. You should always log in to schedule drills or update drill logs, add documents, or review information.
What is the purpose of the 360-degree photos? Are they really beneficial for first responders?
The 360-degree photos give first responders a full, 360-degree view of all vital information for each room, hallway, etc. and are extremely advantageous to have. These detailed photos show responders specific locations of items like windows, fire extinguishers, fire pulls, and doorways. They also show potential entrance and evacuation points, hiding areas, the way in which a door opens and more.
How do I roll NaviGate Prepared out to my staff?
Begin by first designating a user type for each staff member; i.e. administrative v. view-only, as well as who should have access to the technology’s various smartphone apps. When you have completed the designation process, move forward by hosting an initial staff training session to discuss NaviGate Prepared and summarize and showcase its features.
What will we do for our substitute teachers or those without smartphones?
Substitute teachers should be provided a generic login for the NaviGate Prepared site. From this login, they will be able to access site information in a view-only format. Unfortunately, for those staff members without smartphones, there is no alternative for system use. A staff member would need an app-compatible device to access features of the technology.
What questions do you have? Feel free to post them below or reach out to us so we can help you find the answers you are seeking.
Also, don’t forget to sign-up for our upcoming webinars. Webinars are a great place to get your questions asked and answered!
